Privacy policy

What we collect

• Account details: name, mobile number, email and a scrambled (hashed) PIN for each person who logs in.
• Business data you enter: products, stock, customers and suppliers, bills, payments, expenses and settings.
• Payment details for your plan: handled by Razorpay. We receive payment status and IDs, not your card or UPI PIN.
• Basic technical data: device and browser type (to list your signed-in devices), the first part of your internet address, pages used and error logs, to keep the service working and secure. Error reports have names, numbers and emails removed before they are stored.

Why we use it

• To provide the app and keep your data correct and backed up.
• To send one-time codes, receipts and important notices (for example payment reminders for your plan). Tips and reminders can be turned off in More → Account & data or from the link in the email; receipts and account notices cannot.
• To give support when you ask.
• To improve the product using counts and trends, not your customers' details.

What we never do

• We do not sell your data or your customers' data.
• We do not use your business data for advertising.
• We do not share it except with the services needed to run Munafa Book (hosting, database, email, payments) under confidentiality, or when the law requires.

Where it is stored

Business data is stored on cloud servers in India (Mumbai region) and travels encrypted (HTTPS). Every night we make a backup copy of each business, kept for 30 days in encrypted storage, and the database keeps its own point-in-time backups for a few days. Old copies are deleted automatically.

Your rights

• Access and export: download all your data from More → Backup & restore at any time.
• Correction: edit your details in the app, or ask us.
• Deletion: the owner can delete the business from More → Account & data (PIN and an email code). You have 7 days to cancel. Then we delete the business, all its data, logins, devices, messages and our nightly backups of it, and record only that the deletion happened. Payment receipts for your plan are kept as tax law requires, without your business data. The database's own short-term backups expire within days.
• Grievance: write to us and we will respond within 7 days.

Your customers' data

When you enter details of your customers and suppliers, you decide what to record and you are responsible for having a reason to keep it. We process it only on your instructions, to run the app for you.

Contact

Grievance officer and questions: email info@munafabook.com.